Last Updated: 2nd February 2022
2.1. ‘Account’ means a unique account created for you to access our service or parts of our service.
2.2. ‘Company’ (referred to as either ‘the Company’, ‘we’, ‘us’ or ‘our’ in this Agreement) refers to Adelaide Top Tuition.
2.3. ‘Cookies’ are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
2.4. ‘Country’ refers to: Australia
2.5. ‘Device’ means any device that can access the service such as a computer, cellphone or a digital tablet.
2.6. ‘Personal Data’ (or Personal Information) is any information that relates to an identified or identifiable individual.
2.7. ‘Service’ refers to the website, tutoring sessions and products provided.
2.8. ‘Service Provider’ means any natural or legal person who processes the data on behalf of Australia Top Tuition. It refers to third-party companies or individuals employed by us to facilitate the service, to provide the service on behalf of us, to perform services related to the service or to assist us in analyzing how the service is used.
2.9. ‘Third-party Social Media Service’ refers to any website or any social network website through which a user can log in or create an account to use the service.
2.10. ‘Usage Data’ refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
2.11. ‘Website’ refers to Australia Top Tuition, accessible from https://www.australiatoptuition.com
2.12. ‘You’ means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
3. Types of Data We Collect
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to:
3.2. Email Address
3.3. Contact Details including telephone numbers (landline and/or mobile)
3.4. Address, State, Territory, ZIP/Post Code, City
3.5. Level of education
3.6. Australia Top Tuition Account Password
3.7. Payment Details (including credit card information)
3.8. Communications (including messages, comments, feedback and reviews)
3.9. Recordings (Video/audio recordings for referencing and in case of missed course sessions)
3.10. Usage Data
4. Usage Data
Usage data is collected automatically when using the service. Usage data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time you spent on those pages, unique device identifiers and other diagnostic data. When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
5. Information from Third-Party Social Media Services
Australia Top Tuition allows you to create an account and log in to use the service through the following third-party social media services:
If you decide to register through or otherwise grant us access to a third-party social media service, we may collect personal data that is already associated with your third-party social media service’s account, such as your name, your email address, your activities or your contact list associated with that account.
6. Why We Collect Data
We collect such non-personal and personal information for the following purposes to:
6.1. Identify and communicate with you.
6.2. Provide you with information, products and services.
6.3. Personalise tutoring sessions and learning plans for individuals.
6.4. Assess and track an individual’s progress.
6.5. Provide feedback following a tutoring session.
6.6. Provide access to a tutoring session recording.
6.7. Collect and process payments and refunds.
6.8. Respond to enquiries.
6.9. Personalise and customise your experience on our website.
6.10. Promote products and services.
6.11. Conduct research for the purposes of improving on our products and services.
6.12. Protect you and us from fraud.
6.13. Process any job applications submitted by you.
6.14. Comply with any applicable laws and regulations.
7. How We Collect and Store Data
We may collect your personal data while providing you with our goods and services in the following ways when you:
7.1. Purchase a product through our online shop.
7.2. Book a service online through our website.
7.3. Attend a tutoring session, submit work, or generally correspond with us or a tutor
7.4. Provide feedback to us or submit a review.
7.5. Visit or fill in a subscription form on our website.
7.6. Contact us by phone, email, social media, in person, our online contact form or otherwise.
7.7. Submit a job application to us.
7.8. Are required or authorised by law.
7.9. Have a nominated representative provide it (e.g. parent or guardian, spouse, accountant, power of attorney, brokers and other professional advisors) through methods detailed above.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.
8. Tracking Technologies and Cookies
8.2. Flash Cookies. Certain features of our service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our service. Flash cookies are not managed by the same browser settings as those used for browser cookies.
8.3. Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
9. Retention of Your Personal Data
10. Disclosure of Your Personal Data
10.1. Our tutors and service providers, including administrative and operations staff.
10.2. Your parent(s) or guardian(s).
10.3. Any nominated representative.
10.4. Other organisations or individuals who assist us in providing products and services to you.
10.5. IT service providers.
10.6. Government, regulatory authorities and other organisations as required or authorised by law.
10.7. Our website host (Wix.com) in certain circumstances, including when our website experiences a technical issue or to ensure that it operates in an effective and secure manner.
11. Security of Your Personal Data
All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
12. Links to Other Wesbites and Services
14. Questions and Contact