Privacy Policy

Last Updated: 2nd February 2022

1. About Our Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our service. Additionally, it tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural form. For the purposes of this Privacy Policy:

2.1. ‘Account’ means a unique account created for you to access our service or parts of our service.

2.2. ‘Company’ (referred to as either ‘the Company’, ‘we’, ‘us’ or ‘our’ in this Agreement) refers to Adelaide Top Tuition.

2.3. ‘Cookies’ are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

2.4. ‘Country’ refers to: Australia

2.5. ‘Device’ means any device that can access the service such as a computer, cellphone or a digital tablet.

2.6. ‘Personal Data’ (or Personal Information) is any information that relates to an identified or identifiable individual.

2.7. ‘Service’ refers to the website, tutoring sessions and products provided.

2.8. ‘Service Provider’ means any natural or legal person who processes the data on behalf of Australia Top Tuition. It refers to third-party companies or individuals employed by us to facilitate the service, to provide the service on behalf of us, to perform services related to the service or to assist us in analyzing how the service is used.

2.9. ‘Third-party Social Media Service’ refers to any website or any social network website through which a user can log in or create an account to use the service.

2.10. ‘Usage Data’ refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

2.11. ‘Website’ refers to Australia Top Tuition, accessible from https://www.australiatoptuition.com

2.12. ‘You’ means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

3. Types of Data We Collect

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to:

3.1. Name

3.2. Email Address

3.3. Contact Details including telephone numbers (landline and/or mobile)

3.4. Address, State, Territory, ZIP/Post Code, City

3.5. Level of education

3.6. Australia Top Tuition Account Password

3.7. Payment Details (including credit card information)

3.8. Communications (including messages, comments, feedback and reviews)

3.9. Recordings (Video/audio recordings for referencing and in case of missed course sessions)

3.10. Usage Data

4. Usage Data

Usage data is collected automatically when using the service. Usage data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time you spent on those pages, unique device identifiers and other diagnostic data. When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

5. Information from Third-Party Social Media Services

Australia Top Tuition allows you to create an account and log in to use the service through the following third-party social media services:

5.1. Google

5.2. Facebook

 

If you decide to register through or otherwise grant us access to a third-party social media service, we may collect personal data that is already associated with your third-party social media service’s account, such as your name, your email address, your activities or your contact list associated with that account.

You may also have the option of sharing additional information with us through your third-party social media service’s account. If you choose to provide such information and personal data, during registration or otherwise, you are giving us permission to use, share and store it in a manner consistent with this Privacy Policy.

6. Why We Collect Data

We collect such non-personal and personal information for the following purposes to:

6.1. Identify and communicate with you.

6.2. Provide you with information, products and services.

6.3. Personalise tutoring sessions and learning plans for individuals.

6.4. Assess and track an individual’s progress.

6.5. Provide feedback following a tutoring session.

6.6. Provide access to a tutoring session recording.

6.7. Collect and process payments and refunds.

6.8. Respond to enquiries.

6.9. Personalise and customise your experience on our website.

6.10. Promote products and services.

6.11. Conduct research for the purposes of improving on our products and services.

6.12. Protect you and us from fraud.

6.13. Process any job applications submitted by you.

6.14. Comply with any applicable laws and regulations.

7. How We Collect and Store Data

We may collect your personal data while providing you with our goods and services in the following ways when you:

7.1. Purchase a product through our online shop.

7.2. Book a service online through our website.

7.3. Attend a tutoring session, submit work, or generally correspond with us or a tutor

7.4. Provide feedback to us or submit a review.

7.5. Visit or fill in a subscription form on our website.

7.6. Contact us by phone, email, social media, in person, our online contact form or otherwise.

7.7. Submit a job application to us.

7.8. Are required or authorised by law.

7.9. Have a nominated representative provide it (e.g. parent or guardian, spouse, accountant, power of attorney, brokers and other professional advisors) through methods detailed above.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.

8. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

8.1. Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.

8.2. Flash Cookies. Certain features of our service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our service. Flash cookies are not managed by the same browser settings as those used for browser cookies.

8.3. Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

8.4. Google Analytics. We use Google Analytics to help analyse how you use our website. Google Analytics generates statistical and other information about website use by means of cookies. This information is stored by Google, as an external service the practices and methods of storing and collecting information are not covered by the Privacy Policy of Australia Top Tuition. If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/optout.

9. Retention of Your Personal Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods. If you don’t want us to process your data anymore, please contact us at admin@australiatoptuition.com or through our contact page.

 

10. Disclosure of Your Personal Data

Australia Top Tuition may disclose your personal information to third parties to fulfill our practices detailed in section 6 of this Privacy Policy. These third parties include:

10.1. Our tutors and service providers, including administrative and operations staff.

10.2. Your parent(s) or guardian(s).

10.3. Any nominated representative.

10.4. Other organisations or individuals who assist us in providing products and services to you.

10.5. IT service providers.

10.6. Government, regulatory authorities and other organisations as required or authorised by law.

10.7. Our website host (Wix.com) in certain circumstances, including when our website experiences a technical issue or to ensure that it operates in an effective and secure manner.

10.8. A third-party involved in a merger, acquisition or asset sale. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

We may collect, use and disclose your personal information for other purposes not detailed in this Privacy Policy. If we do, we will notify and request your consent at the time we collect or use your personal information.

11. Security of Your Personal Data

The security of your personal data is important to us, but no method of transmission over the internet, or method of electronic storage is 100% secure. As mentioned in section 7 of this Privacy Policy, our company is hosted on the Wix.com platform. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

12. Links to Other Wesbites and Services

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We also make use of third-party payment services such as Afterpay. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

13. Changes to this Privacy Policy

We may update our privacy policy at any given time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the ‘Last Updated’ date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Questions and Contact

If you would like to access, correct, amend or delete any personal information we have about you, or if you have any questions regarding this Privacy Policy you may contact us using our contact page or by sending an email to: admin@australiatoptuition.com