FAQs

See our frequently-asked questions below. If you are unable to locate a solution, please either use the website's chat function or email us at > Australia Top Tuition < adelaidetoptuition@gmail.com to ask your question. 

What is your refund policy?

You can read about our refund policy on our terms and conditions page. 

How can I book with you?

Bookings can be made through our booking page, which you can find here.

Do you offer Afterpay?

Yes! Afterpay is available for all products and services. Simply add a product to your cart or book your session and choose to pay with Afterpay at checkout. 

What demographic do you tutor?

We tutor primary school and high school students from year levels 7-12 in English, History, Research Project, Psychology and Philosophy. We also offer university tutoring in English and History courses. Pre-service teachers can also find LANTITE literacy assistance with us. 

Do you tutor in-person or online?

Due to the limitations of COVID-19, we are based predominantly online, though we do offer in-person tutoring upon reasonable request. We are unfortunately at the mercy of COVID-19 and must ensure that our service continues to function in a way that protects both our tutors and our clients and abides by all government laws. 

How can I meet with you?

We offer free and private consultations to all new clients interested in receiving tutoring. You can book a consultation to meet with us here. 

What is your cancellation policy?

We ask that all sessions, consults, courses or otherwise are cancelled with at least 24 hours' notice. Failure to do this may result in an outstanding fee, and you may only receive a partial refund. Read more about our cancellation policy here.

How far in advance do I need to book?

You will not be permitted to book a session within 24 hours of that session. For example: if you wish to book a session for Friday at 12pm, this booking will need to be made by Thursday 11am at the latest. 

What if I'm late to a session?

We pride ourselves on our time-management and want to do right by all of our clients. We expect the same consideration from you. We will wait five minutes for you to arrive at your session (virtually or physically) before the session is automatically cancelled, in which case you will need to reschedule or ask for a partial refund. 

LANTITE FIVE-WEEK COURSE 

What is your LANTITE Five-Week Course?

Our five-week course is a short and intense refresher course designed to prepare you for your literacy exam. You’ll practice your spelling, punctuation and reading comprehension, and head into your exam armed with strategies to pass successfully. You will complete homework, join a supportive community and run through a practice exam. Please keep in mind that given the length and intensity of the course, it is our personal recommendation that students preparing to sit for their third or fourth attempt should opt for private tutoring, where we are able to tailor the pace of sessions to your exact needs and prevent any overwhelm. 

What is the cost of the course?

The course is $180 for five weeks (one 60 minute session per week). 

What is covered each week?

Week 1 covers spelling & language foundations, week 2 covers punctuation, week 3 covers reading comprehension and some tips to manage anxiety during the test, week 4 covers a practice exam and during week 5 we will run through some common mistakes in the practice exam and discuss things to look out for in the test. 

What happens if I still need help after I complete the course?

Not to worry. We can expand on the content featured in our course when you book private tutoring with us, and ensure that you are where you need to be to pass your LANTITE. 

Should I register for the course or do you recommend purchasing your LANTITE package instead?

While it’s completely up to you and how you learn best, we highly recommend registering for the course and working on the package alongside this. While our course covers the high priority LANTITE aspects, our package is comprehensive and provides you with extra tips, activities, checklists, action plans, tests and anxiety management, nicely complementing the content we cover during course sessions. 

How do I know when I'm ready to sit my LANTITE?

Only you know your abilities and where you need help; we recommend that you trust your gut feeling. However, when you take on tutoring with us, we will be with you every step of the way, tracking your progress and making educated recommendations on your ability and readiness to pass the test. We will never give you false hope or encourage you to take the test if we believe you are not ready. This is simply a waste of your time and money. Likewise, if we believe you are ready to sit your test, we will inform you and be there for you should you have any questions or anxieties about this process. 

Do I need to do anything before I register for the course?

Glad you asked! Yes - please book a consult with us and complete the Initial Test found in our website shop. This is a requirement for all students looking to book with us. We cannot tutor you or make any recommendations for you until we have a clearer understanding of your capabilities and LANTITE history. 

What happens if I miss a session?

It is entirely the responsibility of the client to attend sessions on-time. Australia Top Tuition takes no responsibility for missed classes and does not offer makeup sessions under any circumstances. You may obtain a copy of the class recording when you let us know of your absence in advance. Failure to do this means that we will not record the class.

How can I get extra help outside of class?

If you are looking for additional help, you may arrange for private tutoring with us. Each class also has its own Facebook group - you may use this platform to ask questions, post extra resources and connect with other members of the class. 

PRICING PLANS

What are your pricing plans?

Our pricing plans offer you a certain amount of private tutoring sessions at a discounted price. Afterpay is also available, which means that you can still get discounted tutoring sessions and pay them off in instalments to Afterpay. Win win!

How much do the plans cost?

Plans vary and you should choose the option best for you. We have a range from platinum to bronze packages. View the range.

Can I pay the plans off in instalments?

No. Our plans work because they are paid for in one lump-sum. Our best-value plan is our platinum package, where you save upwards of $200 on tutoring. However, you can pay for your plan in instalments when you check out with Afterpay!

What are the plan terms and conditions?

Read all about the terms and conditions here, and if you still need help, contact us directly.