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See our frequently-asked questions below. If you are unable to find an answer to your question, please either use the website's chat function or email us at

What is your refund policy?

You can read about our refund policy on our terms and conditions page. 

How can I book with you?

Bookings can be made through our booking page, which you can find here.

Do you offer Afterpay?

Yes! Afterpay is available for all products and services. Simply add a product to your cart or book your session and choose to pay with Afterpay at checkout. 

What demographic do you tutor?

We predominantly offer LANTITE Literacy tutoring and support to pre-service teachers; however, primary school and high school students can find assistance with us upon request.

Do you tutor in-person or online?

We are based entirely online!

How can I meet with you?

We offer free and private consultations to all new clients interested in receiving tutoring. You can book a consultation to meet with us here. 

What is your cancellation policy?

We ask that all sessions, consults, courses or otherwise are cancelled with at least 24 hours' notice. Failure to do this may result in an outstanding fee, and you may only receive a partial refund for your booked service. Read more about our cancellation policy here.

How far in advance do I need to book?

All sessions must be booked at least 24 hours in advance.

What if I'm late to a session?

We pride ourselves on our time-management and want to do right by all of our clients. We expect the same consideration from you. We will wait five minutes for you to arrive at your session (virtually or physically) before the session is automatically cancelled, in which case you will need to reschedule or ask for a partial refund. Read more about this in our cancellation policy.


What are pricing plans?

Our pricing plans offer you a certain amount of private tutoring sessions at a discounted price. Afterpay is also available, which means that you can still get discounted tutoring sessions and pay them off in instalments to Afterpay. 

How much do the plans cost?

Plans vary and you should choose the option best for you. We have a range from platinum to bronze packages. View the range.

Can I pay the plans off in instalments?

No. However, you can pay for your plan in instalments when you check out with Afterpay!

What are the plan terms and conditions?

Read all about the terms and conditions here, and if you still need help, contact us directly.

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